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Your privacy matters

Our commitment to privacy

At Designer Drapes (“Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of the personal information of our customers, website visitors, and other individuals (“you”) who interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.


Information We Collect

We may collect personal information from you in various ways, including when you:

1.1. Visit our website;

1.2. Contact us via email, phone, or other means;

1.3. Place an order for our products or services;

1.4. Sign up for our newsletter or promotional materials; or

1.5. Interact with us through social media platforms.

The types of personal information we may collect include:

1.6. Contact information (such as name, address, email address, and phone number);

1.7. Payment information (such as credit card details or other financial information);

1.8. Order information (such as products or services purchased, delivery details, and preferences);

1.9. Demographic information (such as age, gender, and interests);

1.10. Information provided through customer surveys, feedback, or support requests; and

1.11. Other information you choose to provide to us.


Use of Personal Information

We use the personal information we collect for the following purposes:

2.1. To provide and deliver our products and services to you;

2.2. To process and fulfill your orders;

2.3. To communicate with you, respond to your inquiries, and provide customer support;

2.4. To send you marketing communications and promotional materials, subject to your preferences and applicable laws;

2.5. To personalise and improve your experience on our website;

2.6. To administer contests, promotions, surveys, or other website features;

2.7. To detect and prevent fraudulent or unauthorised activities;

2.8. To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others; and

2.9. For any other purpose with your consent.


Disclosure of Personal Information

We may disclose your personal information to the following parties:

3.1. Service providers and business partners who assist us in operating our business, such as payment processors, shipping providers, and IT service providers;

3.2. Third-party vendors who provide services on our behalf, such as marketing and advertising agencies and SEO.

3.3. Law enforcement agencies, government authorities, or other third parties as required by applicable laws, regulations, or legal processes;

3.4. Other parties in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality measures; and

3.5. With your consent or at your direction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.


Data Security

We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.


Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.


Your Choices and Rights

You have certain rights and choices regarding your personal information. You may:

6.1. Access, correct, update, or delete your personal information by contacting us directly;

6.2. Object to the processing of your personal information, ask us to restrict processing, or request data portability;

6.3. Opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly;

6.4. Withdraw your consent at any time, where we rely on consent as the legal basis for processing your personal information; and

6.5. Lodge a complaint with the relevant data protection authority if you believe that we have violated applicable data protection laws.


Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties before providing any personal information to them.


Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will promptly delete the information.


Changes to this Privacy Policy

We may update this Privacy Policy from time-to-time with/ without notice to you. Any changes we make will become effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.


Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us using the information provided below:

Designer Drapes


Phone: 0413 552 973


We will endeavour to respond to your inquiries and resolve any concerns as quickly as possible.

Thank you for taking the time to read our Privacy Policy.

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