Your privacy matters
Our commitment to privacy
Information We Collect
We may collect personal information from you in various ways, including when you:
1.1. Visit our website;
1.2. Contact us via email, phone, or other means;
1.3. Place an order for our products or services;
1.4. Sign up for our newsletter or promotional materials; or
1.5. Interact with us through social media platforms.
The types of personal information we may collect include:
1.6. Contact information (such as name, address, email address, and phone number);
1.7. Payment information (such as credit card details or other financial information);
1.8. Order information (such as products or services purchased, delivery details, and preferences);
1.9. Demographic information (such as age, gender, and interests);
1.10. Information provided through customer surveys, feedback, or support requests; and
1.11. Other information you choose to provide to us.
Use of Personal Information
We use the personal information we collect for the following purposes:
2.1. To provide and deliver our products and services to you;
2.2. To process and fulfill your orders;
2.3. To communicate with you, respond to your inquiries, and provide customer support;
2.4. To send you marketing communications and promotional materials, subject to your preferences and applicable laws;
2.5. To personalise and improve your experience on our website;
2.6. To administer contests, promotions, surveys, or other website features;
2.7. To detect and prevent fraudulent or unauthorised activities;
2.8. To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others; and
2.9. For any other purpose with your consent.
Disclosure of Personal Information
We may disclose your personal information to the following parties:
3.1. Service providers and business partners who assist us in operating our business, such as payment processors, shipping providers, and IT service providers;
3.2. Third-party vendors who provide services on our behalf, such as marketing and advertising agencies and SEO.
3.3. Law enforcement agencies, government authorities, or other third parties as required by applicable laws, regulations, or legal processes;
3.4. Other parties in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality measures; and
3.5. With your consent or at your direction.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Retention of Personal Information
Your Choices and Rights
You have certain rights and choices regarding your personal information. You may:
6.1. Access, correct, update, or delete your personal information by contacting us directly;
6.2. Object to the processing of your personal information, ask us to restrict processing, or request data portability;
6.3. Opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly;
6.4. Withdraw your consent at any time, where we rely on consent as the legal basis for processing your personal information; and
6.5. Lodge a complaint with the relevant data protection authority if you believe that we have violated applicable data protection laws.
Third-Party Links and Services
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will promptly delete the information.
Phone: 0413 552 973
We will endeavour to respond to your inquiries and resolve any concerns as quickly as possible.